Privacy Policy

Introduction

We are committed to ensuring the privacy of the personal information you have provided to us. We are bound by the Australian Privacy Principles (APPs), established under the Privacy Act 1998 (the ‘Act’), which require you be informed about this process and how we may use and disclose the information you provide. The Privacy Policy sets out our policy on collecting (either online via this website, or in-store, or elsewhere/through another channel controlled by us) and handling your personal information.

This Privacy Policy applies to Snap Money Currency Exchange Pty Ltd.

What personal data we collect and why we collect it

The information collected will generally be records of information that identifies you, such as your name, date of birth, address, telephone number, email, CCTV image, ID copy, or any other information that may be required for payment or identification purposes.

If you do not provide us with the information asked for we may not be able to provide the product or service you have requested.

Use of your personal information

We will only collect personal information that is reasonably necessary for, or directly related to, one or more of our functions and activities such as provision of the products and services you have requested. As a general rule we do not collect sensitive information. However if we do, we will seek your consent before collection. We will not use information about you other than for a purpose made known to you, a purpose you would reasonably expect, a purpose required, authorised or permitted by law, or a purpose otherwise authorised by you. These purposes include:

Verification of your identity in order to provide the products or services you have requested;
Administration of those products and services;
Compliance with laws and regulations; and
Providing you with information about products and/or services that are or may be relevant to you.

How long we retain your data

We are committed to keeping secure the personal information you have provided to us. We will take all reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.

We understand our customers require peace of mind when it comes to the security of using the Internet. We use modern security measures such as secure firewalls, servers, databases and data encryption to safeguard the personal information provided by you.

We will not keep your information for longer than necessary, and where we no longer need your information, we will take reasonable steps to destroy or de-identify it.

Access to your personal information

You have the right to access the personal information we hold about you. If you wish to access your information then we ask you to contact us (see ‘Contacting us’ above). We will need to verify your identity prior to meeting your requests. Unless a lawful exception applies, we will endeavour to grant you access to personal information which we hold about you within 30 days.

If you find that the information we hold about you is inaccurate or out-of-date then we will endeavour to correct it within 30 days upon receiving your request in writing.

In the event that we are unable to grant you access to your personal information, or are unable to correct your personal information, we will provide you with a written explanation as well as the complaint mechanism available to you. Exceptions to this include:

where providing access will provide a serious threat to life or health of any individual or pose an unreasonable impact on the privacy of an individual;
your request for access or correction is, in our sole opinion, frivolous or vexatious;
where information relates to existing legal proceedings between us and you; or
where providing access would be unlawful or may prejudice an investigation of possible unlawful activity.

How to make a Privacy related complaint

If you wish to complain about any breach or potential breach of this Policy or the Australian Privacy Principles, you should contact us (see ‘Contacting us’ above) and request that your complaint be directed to the Privacy Officer.

We will use our best endeavours to respond and resolve any complaint to your reasonable satisfaction. If you are unhappy with our response, you may apply to the Office of the Australian Information Commissioner (OAIC) to have your complaint investigated.

For more information on how you may lodge a complaint with the OAIC, please contact the Commissioner’s hotline service on 1300 363 992, or visit their website on www.oaic.gov.au.

Changes to this Policy

We may make changes to this Policy from time to time and for any reason including, but not limited to, the introduction of new legislation. Any changes to this Policy will be updated regularly through brochures and/or our website.

Links to other sites

Our websites may contain links to other websites whose operators may or may not adhere to a Privacy Policy or be governed by privacy laws. We are not responsible for the content or practices of websites operated by third parties that are linked to our sites. These links are for the user’s convenience only. Links to third party sites do not constitute approval by us of the content, policies or practices of those third party sites. Once you have left our site via such a link, you should check the applicable Privacy Policy of that site.

We may establish relationships with business partners that allow visitors to our website to link directly to sites operated by these partners. Some of these sites may be “co-branded” with us; however these sites may not be operated or maintained by us or on our behalf. These sites may collect personal information from you that may be shared with us. This Privacy Policy will apply to any personal information we obtain in this manner.

Use of cookies

We collect online activity information through the use of cookies. When you visit or interact with us on our website, mobile site or partner sites, we send cookies to your device.

A cookie is a small amount of data that is sent to your computer or mobile device (referred to here as a “device”) browser and is stored on your device’s hard drive. Please note unless you have adjusted your browser settings to refuse cookies, our system will automatically issue cookies when you access our website. A notification is displayed on our website to alert you of the use of cookies.

We use cookie information to track usage patterns and provide us with statistics to analyse and improve our website for a better browsing and usage experience. Such information can be the number of users who visit our site, the date and time of visits, the number and type of pages viewed and navigation patterns.

Cookies do not identify individual users, although they do identify a user’s browser type, Internet Protocol address, location, screen size, etc.

This website uses Google Analytics & Google AdWords to collect information on visitor patterns for the purpose of improving our website and services. The information gathered from Google Analytics & Google AdWrods is not used to identify any personal information about visitors.

For 3rd party cookies such as advertising cookies sent from Google AdWords, Yahoo or Bing, you can choose to permanently opt out by visiting Google’s Ads Settings and downloading the browser plugin, or visiting Yahoo or Bing’s websites to turn off their 3rd party interest based ads. You also have the ability to configure your browser to accept or decline all cookies or notify you when a cookie is sent. For more information on disabling and enabling cookies you should search or lookup ‘Cookies’ in your Operating System Documentation. If you disable or reject some or all cookies you may not be able to view or use parts of our website, and you may not have full access to all of the applications and information on our website.

Opting out of marketing, promotions or related activities

You may be contacted by mail, telephone or email regarding our products, promotions, newsletters, customer surveys and similar materials that we may conduct or distribute from time to time. If you do not wish to receive any such communications, you may advise us that you wish to opt out:

By utilising the unsubscribe (opt-out) functionality or link provided in the direct marketing communications we send you; or
by mail addressed to The Privacy Officer, SnapMoney Currency Exchange, 570 George Street, Sydney, NSW, 2000.